Contivio is the world’s most advanced contact centre in the cloud…if you have a browser and a broadband connection you have a fully integrated virtual contact centre!  Rapid deployment, inexpensive and low risk Contivio has all the advanced functionality of million dollar tier one PBX systems uniquely delivered as a toolbar inside your browser, CRM or driven via any VoIP phone.  A truly “Green” product.

With Contivio, we genuinely believe we’ve changed the contact center paradigm. We’ve taken the functionality of an Alcatel Genesys style contact centre system and turned it into a powerful yet elegant toolbar that sits inside the browser. This approach leaves the entire “screen real estate” to be used for the CRM system (or any other solution) and allows the SME (focus on 5 to 1000 users) to leverage their existing infrastructure investment whilst allowing their personnel to work within familiar environs. Meaning the CRM or existing internal system can be used for all functions, no need to purchase and integrate to a separate contact centre system.  Contivio’s patented contact centre in the cloud technology offers an unparalleled value proposition – over the cloud we can;

• Expand ANY version of well known CRM, whether vanilla or customised (CRM and ERP modules etc.), into a fully-fledged (inbound and outbound) contact centre…within minutes.
• Configure Contivio to run with ANY communications provider (as per your case, those with regional or international operations can chose to work with multiple providers)
• Turn your CRM or any back office solution (e.g. screen-pop a CRM OR GP (accounts receivable for example) depending on workflow) into a web service to enable unfettered automation and workflow.
• Deploy a contact centre with the features of million dollar plus systems at an SME price point, on demand, SaaS model, no capital cost, using existing infrastructure and already provisioned to expand with you.
• Contivio can be run from either the integrated soft-phone or any VoIP handset.  This functionality allow it to operate as a company’s total telephony solution.

Contivio is a fully integrated contact centre, inbound, outbound and telephony solution.

Differentiators:

We are extremely confident of demonstrating how we’re superior to other on demand solutions contact centres re functionality, technology and price point. Contivio offers the following points of difference against others in the on demand space:

• User Experience: Other products commonly need to operate in two browser sessions whereas Contivio appears seamless and operates in the same browsers session as the core application.  This makes the user experience far more practical and pleasant, similarly training costs are minimised and adoption maximised given the user’s familiarity with their existing systems.
• Flexibility and Integration: Contivio’s patented “Angels” middleware means we can configure screen-pops and IVR workflow automation, on any version of any CRM etc., irrespective of deployment or customization, within minutes.
• Functionality: Contivio is a fully featured integrated contact centre solution covering all inbound and outbound (automated dialling, predictive dialling, preview dialling and right-click to call) requirements, including integrated workforce management.  Other products don’t have the same feature footprint and don’t offer their solutions as one bundled offering.
• Technology:
  • Patented integration components: As noted above, Contivio can perform screen-pops and IVR workflow automation on any CRM, irrespective of deployment or customization within minutes – other products take weeks to achieve similar configurations – and even when they’ve completed such work, it would be “hard-coded” whereas  with Contivio we simply “re-train” the Angels.
  • Scalability: Other products’ technologies scale only to 100-200 concurrent callers per box– Contivio’s pure SaaS technology allows us to accommodate 4,000 concurrent agent sessions per box.  Whereas, calls need to be routed back through our competitors “boxes”, Contivio uses the intelligence of third party call controlling.  This has two meaningful implications for you:
    • Call quality: Other companies’ call quality is compromised given traffic needs to travel to their box and back (or even a third leg if going to a second agent)
    • Call costs: Other companies dictate that you pay fixed inbound VoIP charges per user plus around 2.0c per minute for outbound and agent to agent.  Contivio doesn’t charge any such VoIP fees, costs are merely those from the VoIP provider and our technology means you don’t have secondary agent to agent calls.

Please go to the videos at http://www.contivio.com to expand your perception and appreciation.

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