CRMWorks Asia provides complete SugarCRM solutions. CRMWorks Asia offers expert SugarCRM Consultancy: Customization, Integration and Implementation services.

Customer Relationship Management (CRM) is a field which covers both: customer satisfaction and employee performance in great detail. In the modern business world; organizations have the opportunity to use specialist CRM Softwares to achieve their goals.

SugarCRM is the leading commercial open source Customer Relationship Management (CRM) software for companies of all sizes. The increasing requirements for companies to keep customers completely satisfied have resulted in the popularity of CRM software applications like SugarCRM.

SugarCRM allows you to increase your sales, expand your marketing horizon and keep your customers completely satisfied. We at CRMWorks Asia realize the importance of successfully implementing SugarCRM in the modern business world.

Our team of programmers has extensive experience in mapping the requirements of businesses in almost all industries onto SugarCRM.

Our solutions can range from Business Process Consultancy for helping the clients in understanding, gathering and mapping their requirements onto the SugarCRM system to Technical Development and Support for customizations, integrations, custom module building and implementation of SugarCRM.

We can provide SugarCRM solutions directly to the end user of the system or to an intermediary SugarCRM implementer as their outsourcing partner.

Needs Analysis & System Workflow

Your CRM solution is critical to your business. A CRM implementation involves a sizeable investment in both time and resources. Our position is to review your needs and recommend the right software to help you accomplish your goals. We will meet with your staff and gather the information so that we may present an educated and sensible system that is right for you. Through our network of National and International Companion Software products we offer a total package.

Project Management, Implementation & Customization

Our expert staff will install and customize the features based upon our Needs Analysis and Pre-Sales meetings. This will insure that your system is set to meet your goals, your budget and time frame. The delivery of the products will include customization, integration with our companion products or other software solutions you have, conversion, installation and training.

Report Writing

It is of paramount importance that you are able to use the information that your CRM solution. CRMWorks Asia team of expert’s writers will extract the information from your system and create unique reports for each department. Their experience and knowledge base of our products makes the difference for you. This is in addition to the many reports included with the software.

SugarCRM Training

One of the most important lessons we have learned in setting up new systems is that your staff has to know how to use it. CRMWorks Asia isn’t finished with the installation until you feel comfortable using the software, knowing all the features and how to retrieve your data. You are not left alone during the transition period. We are on site at your location to work with and train your employees.

Technical Support

We believe that ongoing support is an additional component to the success of your investment. Our CRM Certified Consultants are experts in the solutions that we offer. Telephone support and on-site support ensures your goals are met.