Call us! - CRMWorks Asia: Online

Edition Comparison SugarCRM

SUGARCRM PRODUCT COMPARISON MATRIX

SugarCRM Solution Components
This is a list of the most common components of the 4 different Sugar Subscriptions. More details and video overviews are here
Sugar
Professional™		 Sugar
Corporate™		 Sugar
Enterprise™		 Sugar
Ultimate™
List price / user / month $30 $45 $60 $100
List price / user / year (contractual term) $360 $540 $720 $1,200
Application or user limits no limits no limits no limits no limits
Sales
Accounts check check check check
Activity tracking & history check check check check
Approvals plus plus plus plus
Business to Business (B2B) configuration check check check check
Business to Consumer (B2C) configuration check check check check
Competitor tracking plus plus plus plus
Contacts check check check check
Contract management check check check check
Customizable sales process check check check check
Document and integrated content library check check check check
Lead capture check check check check
Lead scoring, routing, & assignment check check check check
Opportunity tracking check check check check
Product catalog & tracking check check check check
Quote management check check check check
Sales forecasting check check check check
Sales teams check check check check
Territory management plus plus plus plus
Third-party sales methodologies plus plus plus plus
Marketing
Campaign dashboards check check check check
Campaigns check check check check
Email marketing check check check check
Integration with other marketing automation plus plus plus plus
Marketing campaigns check check check check
Marketing reports check check check check
Mass emails check check check check
Newsletter management check check check check
SMS Marketing Campaigns plus plus plus plus
Web to lead capture check check check check
Customer Support
Campaigns check check check check
Advanced case escalation and notification check check check check
Bug tracking check check check check
Call center check check check check
Case escalation and queuing plus plus plus plus
Case management check check check check
Customer self-service portal     check check
Customer support email management check check check check
Knowledge base check check check check
Social CRM
Blogs plus plus plus plus
Cisco WebEx Meeting Center check check check check
Citrix Online GoToMeeting check check check check
Email check check check check
Facebook check check check check
Google Apps check check check check
LinkedIn check check check check
LotusLive Engage check check check check
Maps plus plus plus plus
Sales Intelligence check check check check
Social Collaboration plus plus plus plus
SMS plus plus plus plus
Twitter check check check check
Mobile CRM
Sugar Mobile for Mobile Browser check check check check
Sugar Mobile for Android check check check check
Sugar Mobile for iPhone check check check check
Sugar Mobile for Android tablet check check check check
Sugar Mobile for iPad check check check check
Sugar Mobile Plus for Android* Dollar check check check
Sugar Mobile Plus for BlackBerry* Dollar check check check
Sugar Mobile Plus for iPad* Dollar check check check
Sugar Mobile Plus for iPhone* Dollar check check check
Global CRM
22 lnguages out of the box check check check check
Additional language packs Dollar Dollar Dollar Dollar
Multi currency support check check check check
Right to left language support check check check check
Productivity
Customizable homepage by end user check check check check
Email – Plug-in for Microsoft Outlook check check check check
Email – Plugin for IBM Lotus Notes Dollar Dollar Dollar Dollar
Email – Gmail, Yahoo and other IMAP mail check check check check
Email – archiving check check check check
Email – native email client check check check check
Email – templates & tracking check check check check
Email – Lotus Domino Server integration Dollar Dollar Dollar check
Google Docs integration check check check check
Landing pages check check check check
Microsoft Word & Excel integration check check check check
Multiple home pages and dashboards check check check check
Multi-tasking check check check check
Offline client     check check
Reminders and alerts check check check check
Search – global search check check check check
Search – without leaving current module check check check check
Shared calendar check check check check
Shortcut bar check check check check
Tasks check check check check
Reporting
Advanced charts check check check check
Custom reports check check check check
Customizable forecasting check check check check
Dashboards check check check check
Dashboards – customizable check check check check
Dashboards – multiple on homepage check check check check
Dashboards – opportunities by lead source check check check check
Dashboards – sales pipeline check check check check
Matrix reports check check check check
Pre-built Reports check check check check
Read-only report access check check check check
Scheduled reports check check check check
SQL reporting check check
Collaboration
Activity Streams with social media
integration		 check check check check
Activity management check check check check
Document management and attachments check check check check
Document management in the Cloud check check check check
Dynamic teams check check check check
Employee directory check check check check
Online Meetings check check check check
Team notices check check check check
Workflow automation check check check check
Project Management
Project management check check check check
Gantt Charts and Gridsn check check check check
Configuration
Assignment notification check check check check
Calculated Fields check check check check
Configure tabs check check check check
Convert lead form check check check check
Custom fields check check check check
Dependent Dropdowns check check check check
Drag-and-drop custom layouts check check check check
Image fields check check check check
Mobile Studio Editor check check check check
Workflow automation rules check check check check
User Interface Configuration
Drag to customize home page check check check check
Embedded Mash-ups check check check check
Rename fields, tabs and labels check check check check
Multiple tabs on the home page check check check check
Customization
Custom modules check check check check
Custom record types check check check check
Module Builder check check check check
Open Source check check check check
PHP code development (1) check check check check
Sugar Logic check check check check
Test customizations in development
sandbox		 check check check check
Integrations
Cloud Connectors check check check check
Integrated third-party apps Plus Plus Plus Plus
My Portal Dashlets check check check check
Web-services API – SOAP check check check check
Web-services API – REST check check check check
Security
Access control by User check check check check
Access control by Team check check check check
Access control by Role check check check check
Advanced password management check check check check
LDAP / Microsoft Active Directory check check check check
SAML Support check check check check
Data Management and Data Back Up
Data import check check check check
Data import de-duplication check check check check
Relational database backup check check check check
Multi-instance database check check check check
Object database connectivity (ODBC) (1) check check check check
Bi-weekly Sugar On-demand secure
database back-up for customer download		 check check check check
Daily Sugar On-demand secure database
back-up for customer download		 Dollar Dollar check check
Support for Microsoft SQL Server (1) check check check check
Support for MySQL database check check check check
Support for Oracle database (1)     check check
Support for DB2** database (1)     check check
Cloud Computing
Sugar On-demand (Cloud; SaaS) check check check check
Sugar On-demand document storage 15GB 30GB 60GB 250GB
Sugar On-demand sandbox 0 1 2 5
Sugar On-demand dedicated hosting
environment		       check
Private Could (On-Site) check check check check
Partner Cloud (VAR or Service Provider) check check check check
Public Cloud (Amazon EC2, IBM GTS
Cloud**, Microsoft Azure, or Rackspace
clouds) (1)		 check check check check
BitNami Cloud Deployment to Amazon
EC2		 Dollar Dollar Dollar Dollar
√ = Included in base user subscription
+ = Can be build in Sugar Studio or is available as a downloadable applications via
SugarExchange, for free or at an additional fee
$ = Additional subscription fees apply
(1) Available for Sugar private, partner and public cloud deployments, not available in Sugar On-
Demand
* Sugar Mobile Plus for BlackBerry, iPad and iPhone coming in August 2011, Sugar Mobile Plus
for Android coming in December 2011
** Support for DB2 database, IBM GTS Cloud coming in 2H 2011
Contact us today. Partner with CRMWorks ASIA, allowing us to define, provide and support the best way for you to locate, secure, nurture and maintain, customers for life.

Comments on this entry are closed.