iZeno team has developed the SMS module for all edition of SugarCRM. You can now send SMS to leads,contacts and accounts from detail view and list view manually or get SMS to be sent out to receipients based on the workflow conditions.

Business Scenarios for outgoing SMS

• Send out SMS when high priority cases is created.
• Send out SMS as reminder for appointments or before an event.
• Send out SMS to outbound sales person on the move so that they can call the customer/prospect at the shortest time.

Business Scenarios for Incoming SMS (not in standard download)

• Field engineers/technican to accept customer support cases on the move.
• Voting/Polling/Surveys/Contest
• Registration for events/open house

Key Features

• Mail merge for SMS Template (Like email template)
• Enable SMS sending for all modules like activities and storing logs of SMS history (like emails)
• Select fields to be used for SMS module.
• Enable SMS module to work with SugarCRM workflow management.
• Enable SMS module to work with SugarCRM Campaign management.