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Hospitality CRM

In today’s demanding business and economic environment, hospitality companies face increased demands for self-service, rising distribution costs, greater price transparency, and commoditization. CRMWorks Asia understands the particulars of the Hospitality environment and will serve as a seamless extension of your customer management and marketing departments partnering with you to develop innovative cost-saving and revenue generation opportunities.

CRMWorks Asia solutions for providers of Hospitality CRM include:

Hospitality requirements Hospitality CRM Functionality
  • Central reservations and confirmation center
  • Automate and capture reservation information across multichannel contact points for domestic and international services
  • Customer contact center
  • Provide pricing and service information with multiple contact options for access to further marketing and pricing information
  • Marketing (including pre-stay marketing)
  • Enhance guest recognition and customer loyalty programs
  • Sales
  • Acquire and maintain integrated data capture for comprehensive analysis and decision making
  • Satisfying customer needs and demands
  • Channel integration and consistency in aid of superior customer service
  • Manage customer loyalty programs
  • Offer two-way personalized dialogs with customers
  • Partner networks
  • Develop online concierge services
  • Repair and maintenance management
  • Support/enhance quality management
  • Automate personalized thank-you, confirmation and cancellation messages
  • Strengthen customer service protocols
  • Track and manage inventory systems
  • Track and manage maintenance and repair orders
  • Ensure regulatory compliance

CRMWorks Asia Experience

We have partnered and work with several businesses, to develop several solutions specifically designed to help build stronger customer relationships. When customizing solutions such as customer management and loyalty programs. Our development team will present their unique combination of knowledge and CRM expertise into each client’s software application, bringing the results and outcome they require.

We offer more than outstanding quality and performance. Each team member share an unequaled passion and dedication to exceed your expectations and to find ways to you drive value from every customer interaction from developing high return cross selling programs to turning a consumer service department into a profit center.

For a small start up fee we install and host SugarCRM, add a form to your website, import all your contacts and business cards and we can send a monthly news letter on your behalf. We manage returns and report on results. We can maintain this CRM for a small monthly fee and we can extend our services as required.  Try our Hospitality CRM Lite package and get a reasonable quote from our representative.

Contact us today. Partner with CRMWorks ASIA, allowing us to define, provide and support the best way for you to locate, secure, nurture and maintain, customers for life.

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