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SugarCRM Case Studies

A multiservice provider selects Sugar Professional to consolidate its multiple product and services offerings onto a single platform. *Case Study
BLS Telecom, a global provider of telecommunications products and services, improves customer support management with Sugar Professional. *Case Study
The nation’s sixth largest cable provider turns to SugarCRM to build an industry-specific CRM platform for the entire enterprise. *Case Study
WebcastWebcast
An Australian telecommunications provider turns to SugarCRM partner Insightful and Sugar Professional for an industry-specific CRM system to tie sales into customer service. *Case Study
DiGi, a leading mobile communications provider in Malaysia, uses Sugar Professional to manage enterprise customer relationships and ensure high levels of customers satisfaction. *Case Study
Provider of mission-critical public safety and homeland security systems & products implements Sugar and MySQL in less than 30 days of purchasing the product. *Case Study
Ion-ip implements Sugar across their disbursed enterprise, increasing cross-department collaboration. *Case Study
A German-based ISP provider and innovator of data and voice connectivity, data center and Internet security for businesses use Sugar Professional as a platform for vertical solutions that supports business development and growth – deployed by SugarCRM partner PSTech. *Case Study

SDN Technologies Reduces Costs and Increases Profits with Sugar Professional™, Sugar® Plug-in for Microsoft Outlook, and Sugar Mobile™ for BlackBerry

*Case Study
One of Portugal’s largest mobile telecommunication providers improves collaboration and reduces response time with Sugar. *Case Study
Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform. *Case Study

Brighter Business has been able to integrate Sugar Professional with its e-commerce site, allowing the company to receive continuous updates from the Web site on activities including registrations, quote requests, policy sales, and marketing responses and effectiveness. *Case Study
A financial services company that forms a true partnership with its customers and works exclusively with community financial institutions across the country is winning the war against the big banks with Sugar Professional. *Case Study
WebcastWebcast
MDS Financial is of Australia’s premier suppliers of financial charting and analysis software, share market data, online trading and wholesale and corporate services. It chose Sugar Professional to consolidate and optimize its unique business processes. *Case Study
MIAG Profits by Linking CRM to Supply Chain Finance using Sugar® as the Key to Managing Suppliers and Bank Partners across 18 Countries *Case Study
As a startup, NinjaTrader found that is was spending more and more on its current CRM system—provided by Salesforce.com— without gaining greater benefits. *Case Study
One Financial, an international online brokerage firm with offices in the UK and Middle East, manages dynamic growth and maintains its reputation for exceptional customer service with Sugar Professional and The Sugar Refinery, a gold level SugarCRM partner in the United Kingdom. *Case Study
WebcastWebcast
A leading financial services company in Argentina increases email marketing 100 percent and reduces customer response time 30 percent with Sugar Professional *Case Study
Italian insurance and other financial services provider implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships. *Case Study

For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application. *Case Study
*Webcast
A leading provider of healthcare products and services for ostomy and wound care implements Sugar Enterprise to optimize its call centers and sales processes across North America and Europe. *Case Study
Corona Medical needed an adaptive CRM solution that could streamline its sales cycle by integrating information from their customer quote and ERP systems. *Case Study
Market Leader in Dialysis Equipment and Supplies Boosts Sales Capacity with Sugar *Case Study
A Canadian healthcare provider replaces Siebel with SugarCRM to track the lifecycle of the customer from sales through operations and service. *Case Study
A health management service exceeds its membership goals, reduces employers’ healthcare costs by 20 percent and reduced membership processing time by 60 percent with Sugar Professional. *Case Study
Dutch division of a medical supplier sees increase in customer turnover and operating margins since implementing Sugar Professional. *Case Study

An Australian non-profit uses Sugar Professional to boost scholarship volume by 300 percent without increasing staff. *Case Study
Axxes improves customer service and better prospect targeting for their on-board communication systems and complementary services. *Case Study

BIM chose Sugar Professional for its flexibility to implement customizations that support BIM’s specific industry and growth.

*Case Study
A leading international research center in Singapore increases its reach and network with Sugar Professional and Drupal. *Case Study
A government funded program in France gains growth and supports technological innovation by using Sugar Professional’s modular architecture to support its infrastructure. *Case Study
Provider of mission-critical public safety and homeland security systems & products implements Sugar and MySQL in less than 30 days of purchasing the product. *Case Study
Sugar helps the largest state organization better manage its interdepartmental communications. *Case Study
WebcastWebcast
Sugar Enterprise integrated SIM University’s IP PBX solution, allowing users provide personalized, improved service. *Case Study

BDO Seidman, LLP, is a national professional services firm providing assurance, tax, financial advisory and consulting services to a wide range of companies. *Case Study
A global, sustainable supply chain solutions company moves to Sugar Professional for high performance account and business management solutions. *Case Study
With its CRM system integrated with its project management and high user adoption, CBI Group is gaining greater visibility into how the business is performing. *Case Study
E3 Technology leverages Sugar Professional On-Demand to optimize sales for its security consulting practice. *Case Study
The Clearview Traffic Group, a leader in the international transport industry, drives efficiency, communication and growth with Sugar Professional. *Case Study
A leading publisher of commercial openly-licensed college textbooks eliminates cold calling and increases sales with advanced lead management in Sugar Professional *Case Study
WebcastWebcast

Asia’s leading internet marketing group, improves its sales efficiency and visibility to grow its business with Sugar Professional.

*Case Study
A leading UK-based search engine marketing company streamlines its sales and marketing processes with Sugar Professional after two failed deployments with other CRM providers. *Case Study
Insource integrates SugarCRM with InsideView, Miller Heiman and social data channels to gain a competitive edge. *Case Study
Supplier of secure transport services has improved the bottom line of its English subsidiary by switching to SugarCRM. *Case Study
A global financial information services company opts for SugarCRM to provide its global sales force the flexibility to its customer needs. *Case Study
Italian alternative energy solutions provider uses Sugar Professional to reduce sales cycles and accelerate business. *Case Study
Moss and Hooper benefited from sales automation, collaboration, and reporting functionalities of Sugar Professional, delivered by SugarCRM’s Australian partner, Insightful Solutions. *Case Study
Pointlogic rolls out Sugar to help alleviate growing pains from rapid expansion and globalization. *Case Study
A contact center outsourcer implements Sugar Professional for a low-cost, flexible CRM solution within its call center. *Case Study
TheaterMania turns to Sugar Professional to streamline its online marketing initiatives and improve its sales reporting. *Case Study
A world class travel organization see smooth sailing ahead after selecting SugarCRM and Synolia to help manage aggressive growth and support its valued customer relationships. *Case Study
Total Access is one of New Zealand’s largest contractors, with customers of all sizes in both the commercial and private sector. *Case Study
The premiere executive network in Australia and New Zealand for connecting business and government leaders transforms its business with Sugar Professional. *Case Study
*Webcast
Malaysian real estate group increases sales productivity by 30%, reduces customer service response time by 50% and saves an estimated $200,000 annually with Sugar Professional. *Case Study
An Internet based pre-employment screening company drives higher revenues and empowers sales-on-the-go with Sugar Mobile. *Case Study
Unanimis, the largest exclusive digital advertising network, reduces sales cycles and delivers rapid solutions to customers with Sugar Professional. *Case Study
A trusted provider of custom publishing solutions streamlines production, e-commerce and email marketing with Sugar Professional. *Case Study
An NBA Development League team, Utah Flash looks forward to sell-out crowds with Sugar Professional. *Case Study
Sugar Professional brings the sales and marketing teams together in one centralized system, readily available via the web. *Case Study

A Canadian developer and manufacturer of sustainable and commercially viable products related to sunlight uses Sugar Professional and gains benefits that go beyond ROI. *Case Study
Induplast discovers the functionality of CRM while reaping the benefits of open source. *Case Study
With limited IT resources, M.E. Group was able to deploy and seamlessly integrate Sugar Professional to improve visibility into lead and opportunity pipeline, as well as centralize all relevant information. *Case Study
A leading manufacturer of sealing solutions for pipes and cables turns to SugarCRM to deploy CRM in a hybrid deployment model. *Case Study
An engineering specialist uses Sugar Professional to streamline its sales processes and improve collaboration and reporting. *Case Study
Vanderlande Industries improves sales and revenue reporting and forecasting for its worldwide operations. *Case Study

The worldwide leading manufacturer of 3D mice for design and visualization professionals bridges its business gaps with Sugar Professional. *Case Study
Sugar acts as a “customer hub” coordinating project information with the Aconex information management application. *Case Study
A German-headquartered content archiving provider makes the switch from homegrown to Sugar Professional with the assistance of SugarCRM partner Genius4U *Case Study
Control Technology Corp. replaces Sage ACT! with Sugar Professional for increased flexibility and end-user adoption for on-demand deployment. *Case Study
WebcastWebcast
A provider of financial trading software, located in the UK, makes the move to SugarCRM from Salesforce.com, and sees its sales and marketing profit in return. *Case Study
A leading provider of managed hosting services leverages Sugar Professional for explosive growth *Case Study
A leading provider of complete enterprise open source solutions, Covalent needed a solution that could be customized and integrated with the existing legacy systems. *Case Study
CTI Group leverages Sugar Professional to standardize a series of recent acquisitions onto a single CRM platform. *Case Study
WebcastWebcast
A California-based software provider for the financial services industry uses Sugar Professional to streamline its customer service and product feedback processes to save both time and money. *Case Study
WebcastWebcast
Provider of customer services and technical support to customers across Western Canada integrate Sugar with Asterisk PBX phone system and ecommerce solution. *Case Study
WebcastWebcast
A French-based software and professional services turns to SugarCRM partner Synolia for a 360-degree view of their customers. *Case Study
A German-based provider of open source software solutions and services closed the loop between sales and marketing with Sugar Professional – deployed by SugarCRM partner Genius4U in just two months. *Case Study
A Texas-based software provider uses SugarCRM to refine its sales processes and provide improved bug tracking and product management to customers. *Case Study
Web-based open source constituent management solution replaced Salesforce.com with SugarCRM to track the lifecycle of the customers from sales through operations and service. *Case Study
An open source IT management provider turns to SugarCRM for an open source CRM solution.. *Case Study

Scandinavia’s leading car rental company turns to Sugar Professional to revitalize its marketing initiatives and streamline communication with its customer base. *Case Study
Denmark’s leading provider of mailboxes manages explosive growth and delivers results with SugarCRM and RedPill Linpro. *Case Study
The largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package. *Case Study
General Motors Colombia drives customer loyalty marketing and ROI to new heights with Sugar Professional *Case Study
The most widely read magazine in America is using Sugar Professional to manage all customer contacts and interactions from its website and leveraging Sugar Professional reporting and marketing capabilities to monitor Web site performance and increase cross-sell and up-sell opportunities. *Case Study
Leading web provider of gift experiences for the Australia New Zealand markets eliminates manual processes by integrating Sugar Professional with its website and eCommerce portal. *Case Study

The worldwide leading manufacturer of 3D mice for design and visualization professionals bridges its business gaps with Sugar Professional.

*Case Study

A Canadian developer and manufacturer of sustainable and commercially viable products related to sunlight uses Sugar Professional and gains benefits that go beyond ROI.

*Case Study

A multiservice provider selects Sugar Professional to consolidate its multiple product and services offerings onto a single platform.

*Case Study

For athenahealth, Sugar Professional solved an urgent need for advanced system integration and control of the CRM data and application.

*Case Study
*Webcast

A global, sustainable supply chain solutions company moves to Sugar Professional for high performance account and business management solutions.

*Case Study

A financial services company that forms a true partnership with its customers and works exclusively with community financial institutions across the country is winning the war against the big banks with Sugar Professional.

*Case Study
WebcastWebcast

The nation’s sixth largest cable provider turns to SugarCRM to build an industry-specific CRM platform for the entire enterprise.

*Case Study
WebcastWebcast

With its CRM system integrated with its project management and high user adoption, CBI Group is gaining greater visibility into how the business is performing.

*Case Study

Control Technology Corp. replaces Sage ACT! with Sugar Professional for increased flexibility and end-user adoption for on-demand deployment.

*Case Study
WebcastWebcast

A leading provider of managed hosting services leverages Sugar Professional for explosive growth

*Case Study

A leading provider of healthcare products and services for ostomy and wound care implements Sugar Enterprise to optimize its call centers and sales processes across North America and Europe.

*Case Study

A leading provider of complete enterprise open source solutions, Covalent needed a solution that could be customized and integrated with the existing legacy systems.

*Case Study

CTI Group leverages Sugar Professional to standardize a series of recent acquisitions onto a single CRM platform.

*Case Study
WebcastWebcast

E3 Technology leverages Sugar Professional On-Demand to optimize sales for its security consulting practice.

*Case Study

A California-based software provider for the financial services industry uses Sugar Professional to streamline its customer service and product feedback processes to save both time and money.

*Case Study
WebcastWebcast
Market Leader in Dialysis Equipment and Supplies Boosts Sales Capacity with Sugar *Case Study

A leading publisher of commercial openly-licensed college textbooks eliminates cold calling and increases sales with advanced lead management in Sugar Professional

*Case Study
WebcastWebcast

General Motors Colombia drives customer loyalty marketing and ROI to new heights with Sugar Professional

*Case Study

Provider of customer services and technical support to customers across Western Canada integrate Sugar with Asterisk PBX phone system and ecommerce solution.

*Case Study
WebcastWebcast

A Canadian healthcare provider replaces Siebel with SugarCRM to track the lifecycle of the customer from sales through operations and service.

*Case Study

Insource integrates SugarCRM with InsideView, Miller Heiman and social data channels to gain a competitive edge.

*Case Study

Provider of mission-critical public safety and homeland security systems & products implements Sugar and MySQL in less than 30 days of purchasing the product.

*Case Study

With limited IT resources, M.E. Group was able to deploy and seamlessly integrate Sugar Professional to improve visibility into lead and opportunity pipeline, as well as centralize all relevant information.

*Case Study

A Texas-based software provider uses SugarCRM to refine its sales processes and provide improved bug tracking and product management to customers.

*Case Study

As a startup, NinjaTrader found that is was spending more and more on its current CRM system—provided by Salesforce.com— without gaining greater benefits.

*Case Study

Web-based open source constituent management solution replaced Salesforce.com with SugarCRM to track the lifecycle of the customers from sales through operations and service.

*Case Study

The most widely read magazine in America is using Sugar Professional to manage all customer contacts and interactions from its website and leveraging Sugar Professional reporting and marketing capabilities to monitor Web site performance and increase cross-sell and up-sell opportunities.

*Case Study
A leading financial services company in Argentina increases email marketing 100 percent and reduces customer response time 30 percent with Sugar Professional *Case Study

Sugar helps the largest state organization better manage its interdepartmental communications.

*Case Study
WebcastWebcast

SDN Technologies Reduces Costs and Increases Profits with Sugar Professional™, Sugar® Plug-in for Microsoft Outlook, and Sugar Mobile™ for BlackBerry

*Case Study

A contact center outsourcer implements Sugar Professional for a low-cost, flexible CRM solution within its call center.

*Case Study

A health management service exceeds its membership goals, reduces employers’ healthcare costs by 20 percent and reduced membership processing time by 60 percent with Sugar Professional.

*Case Study

TheaterMania turns to Sugar Professional to streamline its online marketing initiatives and improve its sales reporting.

*Case Study

An engineering specialist uses Sugar Professional to streamline its sales processes and improve collaboration and reporting.

*Case Study

An Internet based pre-employment screening company drives higher revenues and empowers sales-on-the-go with Sugar Mobile

*Case Study

A trusted provider of custom publishing solutions streamlines production, e-commerce and email marketing with Sugar Professional.

*Case Study

An NBA Development League team, Utah Flash looks forward to sell-out crowds with Sugar Professional.

*Case Study

An open source IT management provider turns to SugarCRM for an open source CRM solution..

*Case Study

Scandinavia’s leading car rental company turns to Sugar Professional to revitalize its marketing initiatives and streamline communication with its customer base.

*Case Study

Axxes improves customer service and better prospect targeting for their on-board communication systems and complementary services.

*Case Study

BIM chose Sugar Professional for its flexibility to implement customizations that support BIM’s specific industry and growth.

*Case Study

Denmark’s leading provider of mailboxes manages explosive growth and delivers results with SugarCRM and RedPill Linpro.

*Case Study

Brighter Business has been able to integrate Sugar Professional with its e-commerce site, allowing the company to receive continuous updates from the Web site on activities including registrations, quote requests, policy sales, and marketing responses and effectiveness.

*Case Study
A government funded program in France gains growth and supports technological innovation by using Sugar Professional’s modular architecture to support its infrastructure. *Case Study

A German-headquartered content archiving provider makes the switch from homegrown to Sugar Professional with the assistance of SugarCRM partner Genius4U

*Case Study

A provider of financial trading software, located in the UK, makes the move to SugarCRM from Salesforce.com, and sees its sales and marketing profit in return.

*Case Study

The Clearview Traffic Group, a leader in the international transport industry, drives efficiency, communication and growth with Sugar Professional.

*Case Study

The largest distributor of Coca-Cola in the world deploys SugarCRM to combine e-commerce, CRM and logistics into one streamlined package.

*Case Study

A leading provider of healthcare products and services for ostomy and wound care implements Sugar Enterprise to optimize its call centers and sales processes across North America and Europe.

*Case Study

Corona Medical needed an adaptive CRM solution that could streamline its sales cycle by integrating information from their customer quote and ERP systems.

*Case Study

A French-based software and professional services turns to SugarCRM partner Synolia for a 360-degree view of their customers.

*Case Study

A German-based ISP provider and innovator of data and voice connectivity, data center and Internet security for businesses use Sugar Professional as a platform for vertical solutions that supports business development and growth – deployed by SugarCRM partner PSTech.

*Case Study

Ion-ip implements Sugar across their disbursed enterprise, increasing cross-department collaboration.

*Case Study

A German-based provider of open source software solutions and services closed the loop between sales and marketing with Sugar Professional – deployed by SugarCRM partner Genius4U in just two months.

*Case Study

A leading UK-based search engine marketing company streamlines its sales and marketing processes with Sugar Professional after two failed deployments with other CRM providers.

*Case Study

Induplast discovers the functionality of CRM while reaping the benefits of open source.

*Case Study

Supplier of secure transport services has improved the bottom line of its English subsidiary by switching to SugarCRM.

*Case Study

A global financial information services company opts for SugarCRM to provide its global sales force the flexibility to its customer needs.

*Case Study

Italian alternative energy solutions provider uses Sugar Professional to reduce sales cycles and accelerate business.

*Case Study
MIAG Profits by Linking CRM to Supply Chain Finance using Sugar® as the Key to Managing Suppliers and Bank Partners across 18 Countries *Case Study

One Financial, an international online brokerage firm with offices in the UK and Middle East, manages dynamic growth and maintains its reputation for exceptional customer service with Sugar Professional and The Sugar Refinery, a gold level SugarCRM partner in the United Kingdom.

*Case Study
WebcastWebcast

Pointlogic rolls out Sugar to help alleviate growing pains from rapid expansion and globalization.

*Case Study

A leading manufacturer of sealing solutions for pipes and cables turns to SugarCRM to deploy CRM in a hybrid deployment model.

*Case Study

Italian insurance and other financial services provider implements Sugar Enterprise to converge multiple dispersed techniques of managing customer relationships.

*Case Study

A world class travel organization see smooth sailing ahead after selecting SugarCRM and Synolia to help manage aggressive growth and support its valued customer relationships.

*Case Study

Unanimis, the largest exclusive digital advertising network, reduces sales cycles and delivers rapid solutions to customers with Sugar Professional .

*Case Study

One of Portugal’s largest mobile telecommunication providers improves collaboration and reduces response time with Sugar.

*Case Study

Vanderlande Industries improves sales and revenue reporting and forecasting for its worldwide operations.

*Case Study

Dutch division of a medical supplier sees increase in customer turnover and operating margins since implementing Sugar Professional.

*Case Study

Dutch provider of fiber optic networks turns to Sugar partner Outdare CRM to integrate VoIP into their CRM platform.

*Case Study

An Australian non-profit uses Sugar Professional to boost scholarship volume by 300 percent without increasing staff. *Case Study

An Australian telecommunications provider turns to SugarCRM partner Insightful and Sugar Professional for an industry-specific CRM system to tie sales into customer service.

*Case Study

MDS Financial is of Australia’s premier suppliers of financial charting and analysis software, share market data, online trading and wholesale and corporate services. It chose Sugar Professional to consolidate and optimize its unique business processes.

*Case Study

Moss and Hooper benefited from sales automation, collaboration, and reporting functionalities of Sugar Professional, delivered by SugarCRM’s Australian partner, Insightful Solutions.

*Case Study

Leading web provider of gift experiences for the Australia New Zealand markets eliminates manual processes by integrating Sugar Professional with its website and eCommerce portal.

*Case Study

Total Access is one of New Zealand’s largest contractors, with customers of all sizes in both the commercial and private sector.

*Case Study

The premiere executive network in Australia and New Zealand for connecting business and government leaders transforms its business with Sugar Professional.

*Case Study
*Webcast

Sugar Professional brings the sales and marketing teams together in one centralized system, readily available via the web.

*Case Study

A leading international research center in Singapore increases its reach and network with Sugar Professional and Drupal.

*Case Study

DiGi, a leading mobile communications provider in Malaysia, uses Sugar Professional to manage enterprise customer relationships and ensure high levels of customers satisfaction.

*Case Study

Asia’s leading internet marketing group, improves its sales efficiency and visibility to grow its business with Sugar Professional.

*Case Study

Sugar Enterprise integrated SIM University’s IP PBX solution, allowing users provide personalized, improved service.

*Case Study

Malaysian real estate group increases sales productivity by 30%, reduces customer service response time by 50% and saves an estimated $200,000 annually with Sugar Professional.

*Case Study

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