A. Contract & Finance

1. For a SugarCRM Software subscription, payment for the first year is required in full prior to commencement. Additional Users are sold throughout the first and subsequent year on a monthly accrued basis to the initial subscription anniversary.

2. Our preferred policy is for prepaid professional services based on 50hrs or 100hrs packages. Competitive specialist labour rate are offered per Country region.

3. SugarCRM or other IT Development Work can be contracted on a fixed bid basis, given sufficient allowance for technical scoping, which is billed on a time and materials basis, upon prior approval. In these cases a paid Technical Scoping is required.

4. For fixed bid projects, CRM Works Asia requires a 50% advance payment for our estimated Professional Services including Scoping & Needs Analysis, Design & Implementation, Data Import, Customisation, Acceptance Testing, Web Portal, Mobility integration, Project Management fee, then the selected SLA.

There after, milestone payments apply on achieving agreed implementation, beta delivery and cut over. These milestone payments are 25% of professional services fee at the delivery of your “beta” data base, then 25% at the used case pass and application cut over. These stages are invoiced on completion and are due for payment on receipt of our invoice.

5. All Consulting and Project Management Fees are incorporated in the initial cost estimates or within the comprehensive proposal as stated in the Needs Analysis, otherwise we will contract on a Pre Paid basis.

6. For fixed bid projects, whereas the Software and Maintenance costs are stable, we have made every effort to provide accurate estimates for the Implementation and Development, but the actual costs can be influenced by many factors, including:

7. For our Service Level Agreement, please see specific terms in the next section below.

8. A new CRM implementation will invariably require ongoing maintenance, support and configuration adjustment. In order to provide this support in an efficient manner and without ongoing inconvenience, it is necessary for the client to provide CRM Works with a persistent, dedicated login with sufficient privileges to perform all levels of administrative functions. This applies to the SQL server that stores the CRM database, the Web Server that CRM is installed on, and any systems CRM Works intends to interact with or access in the course of the project.

9. Ownership of deliverables in our case software code, does not pass until the final project milestone payment is received in full.

10. In such cases applicable, all reasonable travel and accommodation costs, are to be borne by the Client Company, on a pre approved basis.

11. This proposal and any attachments hereto sets forth the entire proposal and understanding between Client Company and CRM Works Asia as to the subject matter hereof and which supersedes all other prior discussions, agreements and understandings of any kind.

12. Should either party terminate the project for whatever reason before completion Client Company agrees to pay CRM Works Asia for all completed and signed off elements and the software.

13. A proposal remains valid for thirty (30) days. Prices are in AUD excluding local tax GST unless otherwise specified.

14. Despite all care Errors and Omissions are Excepted (E.& O.E).

B. Publicity

At SugarCRM and CRM Works Asia, we believe in sharing success through professional and well placed publicity which benefits all parties involved including Client Company. We seek your imprimatur through negotiation and the execution of an informal publicity agreement, outlining the range, scope and content of suitable publicity activities including but not limited to:

Details of what we have in mind will be discussed, negotiated and agreed to, well before any public exposure is undertaken.

C. Confidentiality of Methodologies

The methodologies, documentation and procedures used by us during the project and in the provision of ongoing support services thereafter are proprietary. They may only be disclosed to your permanent staff, that is involved directly with this project, and only for the purposes of this project. Please ensure that no third parties get or are given access to the proprietary documents and information without our written consent.