Caveat

First up, the SugarCRM self-service portal comes with Enterprise and Ultimate edition only. It is a separate application which needs to be deployed in a web server.  It is consumed by web app through an iframe.

It will only provide certain modules like Cases, Bugs. The SugarCRM Portal, does not cater for Opportunities or Quotes or Accounts.

Web Portal to SugarCRM by CRMWorks ASIA

Our own approach for a SugarCRM Portal Software or Web Portal Software Solution is an integrated, adaptable portal solution, which helps you and your company to rise to the next level in your customer relations.  The CRMWA SugarCRM Portal is 100% customizable, hence tailored to your needs.

CRMWA SugarCRM Portal is a web infrastructure that presents information from diverse sources in a unified way. Self-service centers like customer support are becoming the fast channel of choice for customers. Password-protected access to key customer support tools, such as the Knowledge Base, gives customers the information they need, whenever they need it. You can customize the CRMWA SugarCRM Portal to meet the design of your organization.

A CRMWA  SugarCRM portal Solution is a gateway to all the CRM resources a company needs, to provide competitive products and services using the principle of, “right person at the right time”. It leverages databases, analysis, reports and communication methodologies. With CRMWA SugarCRM Portal solution you’ll see loyalty go up while your service costs go down.

A USER Self-Service Portal allows larger companies to extend the benefits of SugarCRM to a broader employee | partner user base, for a single development cost, rather than annual license. You decide what entities and custom developments within CRM are to be exposed to the Portal, giving the licensed users enhanced access and power. SugarCRM, Pardot and our self Portal, allows for interconnectivity and collaboration between one another and any compliant data base. Whatever system you currently have can be viewed and manipulated using our platform.

A CUSTOMER Self-Service Portal allows companies to provide self-service capabilities to customers and prospects for key marketing, sales and support activities. Customers can create cases, upload relevant information, search the knowledgebase, and track cases to resolution without ever having to pick up a phone. All cases automatically appear within the Sugar Cases module.

CRMWA CRM Portal – offers easy self-service  24 x 7

With the CRMWA SugarCRM Portal, your own internal Users and external Customers can enter Case tickets and get updates 24×7, all via the intuitive user experience.

Business Solutions

CRMWorks Asia SugarCRM Portal can be applied in numerous manners, business models and industries. Some examples of how CRMWA SugarCRM Portal could be used.

• Customer Portal Software Solution provides its customers with 24/7 direct access to help desk ticket status via the Internet. As a result, satisfied customers at a lower cost.
• Employee Portal Software Solution is a web-based CRM Portal solution that helps Employees get the information they need, when they need it. Allow Employees to complete 100% of their HR transactions online via portal. Reduce your annual cost per employee for HR services.
• Partner Portal Software Solution – SugarCRM Portal technology can be used for partner programs for developers, resellers, and internet service providers.
• Knowledge Management Portal
• Business Intelligence Portal
• Enterprise Information Portal
• Content Distribution Portal

Agile Businesses in 2011 embrace Web Self Service

CRMWA SugarCRM Portal is designed to adapt quickly to changing needs and trends. In this space, six months is a long time.  Lots of projects and campaigns are already delayed before they start, because of difficult integrations. With CRMWA SugarCRM Portal you can start developing your own business portal at the speed of light

Overall Impact

• Reduce the number of inbound support calls by offering a self-service environment.
• Expose support knowledge to customers through FAQs and Knowledgebase.
• Allow customers to update account information and manage newsletter subscriptions.
• Reduce the cost of licenses.

Rev 06 Submitted by CRMWorks ASIA